Counter Sales Associate - Plumbing & HVAC

Dakota Supply Group • Minot, ND

5d • Onsite

About The Position

DSG is seeking a Plumbing & HVAC Counter Sales Associate in our Minot, ND location. In this full time, hourly position, work is typically performed between the hours of 7am and 5pm, Monday through Friday, but may vary on occasion according to business needs. As a Counter Sales Associate, you will assist customers at the City Desk with order placement and fulfillment, as well as assisting in all aspects of warehouse duties as needed. On occasion, the Counter Sales Associate will also assist with deliveries, including the driving, loading and unloading of product at customer jobsites. A valid driver's license, acceptable driving record, and ability to obtain a DOT Medical Card are required.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Requirements

• A valid driver's license, acceptable driving record, and ability to obtain a DOT Medical Card (required).
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing, HVAC, and/or onsite sewer and well products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.

Responsibilities

• Serve as the primary facilitator for customer orders made at the City Desk
• Assist customers in a professional manner with product inquiries
• Write (and occasionally fill) orders accurately and in a timely manner
• Generate customer quotations and follow up as necessary
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product 
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• As needed, assist with the delivery of product to customer jobsites, including: Load delivery trucks as needed 
• Frequently communicate with fellow employee owners regarding how product should be loaded and to learn of any problems or concerns 
• Inspect truck & trailer according to company policy and DOT standards, to ensure it is in good working order
• Immediately communicate any vehicle safety and/or maintenance issues to the supervisor
• Communicate with customers regarding delivery dates & times
• Drive to various customer locations, typically within 150 miles of branch location
• Unload materials at customers’ places of businesses and/or warehouses, as per customer instruction
• Stay compliant with DOT/FMCSA and OSHA regulations including completion of training activities as required by DSG policy and/or regulatory authorities 
• Adhere to DSG’s safety policy and vehicle safety program
• Maintain a good driving record
• Perform other duties as assigned

Benefits

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree