Counter Sales- Customer Service Landscape products

SMITH TURF & IRRIGATION LLC • Knoxville, TN

4d

About The Position

Customer service representatives (counter sales) are seasoned professionals with extensive knowledge around equipment, irrigation, and landscape accessory products who assist walk-in and call-in customers through the entire sales process. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

Requirements

• High school diploma or equivalent
• 2+ years of retail or counter sales experience
• Strong phone and face-to-face customer service skills
• Ability to troubleshoot and research parts or products online (vendor sites, catalogs)
• Accurate data entry skills and experience using inventory management systems
• Capable of routinely lifting or moving inventory weighing up to 50 pounds

Nice To Haves

• Minimum of 2 years’ experience in lawn care applications, equipment, and irrigation
• Familiarity with power equipment, lawn care products, irrigation, landscape lighting, and drainage applications

Responsibilities

• Provide product knowledge to customers on our Landscape and Turf Care Equipment product lines by maintaining up-to-date product knowledge on
• Ensure every customer interaction is marked by promptness, professionalism, and precision
• Answer customer queries regarding our wide range of products, including equipment, landscape products, and applications
• Handle the sales processes efficiently, from order entry to inventory management, scheduling deliveries, and assisting with product pickups
• Establish and nurture transparent communication channels with internal teams, guaranteeing timely product delivery
• Work with external sales representatives to enhance growth in LPG and TCE sectors
• Play a role in keeping the branch showroom and yard tidy, organized and welcoming

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts
• Weekends Off!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED