Court Administration Supervisor

Maricopa County • Phoenix, AZ

4d

About The Position

The Court Administration Supervisor provides leadership, supervision, and training for Courtroom Assistants, Judicial Assistants and Court Administration Assistants and other administrative staff who provide judicial support functions to various units in Family Court Administration (Customer Service, Division Staff, etc.), as well as other external customers and community members. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

• High School Diploma or GED
• Five (5) years of court, legal or related experience OR Combined education and experience qualifications: Other combinations of post-secondary education and job-related experience may substitute for the required experience on a year-for-year basis. A completed Arizona Court Supervisor (ACS) certification or Certified Court Manager (CCM) certification may substitute for one year of experience
• Knowledge of: Effective supervisory practices and principles
• Legal terminology, court policies/procedures, and courtroom proceedings, particularly those that relate to effective case flow management.
• Principles and processes for providing outstanding customer service.
• Skill in: Computer software such as iCIS, MS Office software such as Excel, Word, Outlook, and SharePoint.
• Supervising and evaluating assigned staff; coordinating work of subordinates
• Orally and verbally communicating with others to convey information effectively
• Establishing and maintaining cohesive working relationships within the Department, Judicial Branch and all Stakeholders.
• Effective decision-making and conflict resolution
• Ability to: Apply effective supervisory techniques and practices
• Excel in a high volume, fast-paced, and time-sensitive environment.
• Lead and coordinate the work of others
• Coach, motivate, mentor, and evaluate staff.
• Demonstrate professional behavior and ethical standards of conduct
• Demonstrate effective time management and organization.
• Improve processes, develop/enforce procedures, provide training and related materials

Nice To Haves

• Supervisory/Lead experience
• Knowledge of Family Court case flow and processes

Responsibilities

• Monitors daily operations and coordinates court activities ensuring goals and objectives of the area are met.
• Supervises staff (hiring, initial and ongoing training, staff development, evaluations, disciplinary actions, and performance management plans) as well as create work plans in accordance with established unit and program policies and objectives.
• Responsible for case management, problem resolution, and investigates/responds to internal and external complaints and requests for information or service in accordance with established policies and procedures.
• Regularly reviews rules, policies, and procedures to ensure compliance and make recommendations for revisions
• Prepares various communications to Judicial Officers and other court staff
• Investigates and responds to public complaints and requests for information or service in accordance with established policies and procedures
• Conducts unit meetings on a regular basis with staff; represents Family Court Administration in meetings, workgroups, and committees
• Promotes collaborative communication
• Ensure staff have the tools to perform their jobs (facilities, supplies etc.) and troubleshoot problems within the office environment as they surface.
• Develops, maintains and reports statistics on a weekly and/or monthly basis.
• Problem-solving and promotes information sharing.
• Ensures completion of mandated COJET training.

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED