Court Operations Associate, Redwood County

Minnesota Judicial Branch • Redwood Falls, MN

19h • Onsite

About The Position

Are you ready for a rewarding career making a positive impact and supporting the
communities we serve? The Fifth Judicial District is seeking qualified
applicants for a customer-focused and team-oriented Court Operations Associate
to join Redwood County Court Administration and centralized Probate Team.

This Court Operations Associate position works directly with the public at our
front counter, judges, and other court stakeholders by processing all case work,
providing exceptional customer service, and ensuring compliance with applicable
court rules, polices, and standards to achieve an impartial, accessible, fair,
and timely system of justice.  Duties require the application of independent
judgment, and the interpretation of laws, policies, procedures, and regulations
based on training and knowledge gained through experience on the job.

The primary work location for this position is the Redwood County Courthouse
located at 250 South Jefferson, Redwood Falls, MN.  The regular work hours will
be Monday - Friday, 8:00 a.m. – 4:30 p.m.

A successful candidate will need to possess strong technical and customer
service skills in a high volume, fast-paced environment which requires the
ability to manage competing demands simultaneously.

Requirements

• High School Diploma or Equivalent
• Six months of recent experience in the legal field or a highly technical, customer focused, administrative position
• OR Equivalent education and experience
• Experience using electronic applications, such as Microsoft Office Suite, Adobe Acrobat, and the ability to learn job related software
• Excellent communication skills, including ability to communicate effectively in writing and verbally with attorneys, court staff, judicial officers, and the general public, including the handling of sensitive and confidential matters.
• Experience in providing excellent customer service and interpersonal skills, including the ability to de-escalate difficult customer interactions and process financial transactions accurately.
• Ability to prioritize and make decisions in accordance with laws, regulations and departmental policies and procedures; to read and interpret legal documents of varying type and complexity; to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with others, team orientated with a positive attitude.

Nice To Haves

• Associate or bachelor’s degree in criminal justice, political science, business administration or a related field.
• Experience working in the legal field or court setting.
• Extensive knowledge of current court policies, procedures, processes, and terminology.
• Knowledge and experience with Minnesota Court Information System (MNCIS) and e-File and Serve (EFS).

Responsibilities

• Performs the full scope of varied court clerical work involved in case processing on Minnesota Court Information System (MNCIS) or related technology systems.
• Provides assistance courteously and effectively to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically; provides forms, documents, and court procedure information; assists public in filling out various applications and forms and arranges for language interpretation as needed.
• Initiates case records using electronic means or paper documents; records required data regarding parties, documents, flags comments, events, and dispositions in case processing system and other relevant systems; reviews for completeness, adequacy, accuracy and compliance with rules/policies.
• Performs the full range of local core responsibilities including counter and phone administration duties.
• Updates court minutes and/or may operate electronic recorder.
• Coordinates jury and processing activities by assisting with juror check-in, updates jury case management system.
• May participate in and coordinate the scheduling and calendaring of court proceedings; sends out notices; and contacts attorneys and parties concerning rescheduling.
• May perform financial activities within the office; receipting bail payments, making disposition entries and adjustments, preparing and making bank deposits; balances tills, and monitors accounts for delinquency; and Court Payment Center holding queues.
• May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED