Court Service Specialist-1255

Hillsborough Clerk of Court & Comptroller•Tampa, FL

1d•Onsite

About The Position

Performs advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types.

Requirements

Graduation from High School or a GED Certificate,
one (1) year of experience in the processing, preparing or reviewing of any type of legal document and one (1) year of cashiering or customer service experience.

Responsibilities

Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements.
Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types.
Responsible for training co-workers on multiple court types.
Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time.
Performs daily reconciliation.
Audits account and performs quality control of court records.
Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements
Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials.
Process warrants, summons, subpoenas, and driver’s license suspensions according to procedure/instruction.
Performs data entry, advanced research and redaction of court records for prolonged periods.
Develop standard operating procedures to improve quality of service, productivity and efficiency.
Researches, collects, organizes and evaluates information to produce a work product that provides consistent results.
Tracks and maintains records and assists in the preparation of statistical and other departmental reports.
Participates in special projects when assigned by leadership.
May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs.