Court Support Supervisor (Kearny Mesa location)

AllianceOne•San Diego, CA

2d•$18•Onsite

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner. At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve. Hours: Availability required Monday- Friday 7:30am – 5pm PST Location: 8950 Clairemont Mesa Blvd, San Diego, CA 92123 Pay: $18.00/hour Benefits: Our comprehensive benefits include, but are not limited to: Health Insurance, Paid Time Off, and much more! Additional information can be found here- AllianceOne Employee Benefits 2023. Responsibilities: Supervise Court staff. Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion. Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff. Monitor all front office interactions with consumers for FDCPA and Company compliance. Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office. Investigate and track any “not in system” money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt. Train staff in specific money handling procedures established and FDCPA compliance. Maintain security of consumer and client funds. Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness. Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff. Report any complaints and resolutions to the Client Service Manager immediately. Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift, if coverage cannot be provided. Assure completion of Support Desks on a weekly basis. Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled. Complete staff reviews and/or disciplinary actions in a timely manner. Order supplies to assure timely delivery Other duties as required. Requirements: Previous experience as a Collection Agent or Supervisor strongly desired. High School Education or equivalent , college degree preferred General computer skills with experience in working with Windows, and DOS. Proficient in MS Office Suite General computer skills with experience in working with Windows, and DOS. General collection knowledge Administrative Competencies Licensable in all applicable states and/or provinces High School diploma or equivalent If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com. Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

Previous experience as a Collection Agent or Supervisor strongly desired.
High School Education or equivalent , college degree preferred
General computer skills with experience in working with Windows, and DOS.
Proficient in MS Office Suite
General computer skills with experience in working with Windows, and DOS.
General collection knowledge
Administrative Competencies
Licensable in all applicable states and/or provinces
High School diploma or equivalent

Responsibilities

Supervise Court staff.
Greet and assist consumers at the front counter in a pleasant and professional manner.
Determine what action is to be taken to bring delinquent accounts to conclusion.
Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff.
Monitor all front office interactions with consumers for FDCPA and Company compliance.
Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court.
Interface balancing process as established with the Mission Valley office.
Investigate and track any “not in system” money taken at the Court with manual receipts.
Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.
Train staff in specific money handling procedures established and FDCPA compliance.
Maintain security of consumer and client funds.
Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness.
Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff.
Report any complaints and resolutions to the Client Service Manager immediately.
Monitors time off with staff to assure adequate coverage.
Coordinates Client Service Manager for coverage when necessary.
Required to cover any shift, if coverage cannot be provided.
Assure completion of Support Desks on a weekly basis.
Conduct weekly meeting with staff for questions and training issues.
Required to attend Supervisors meeting when scheduled.
Complete staff reviews and/or disciplinary actions in a timely manner.
Order supplies to assure timely delivery
Other duties as required.