Courtesy Transportation Agent (Rental Coordinator)

Mike Savoie Chevrolet Inc•Troy, MI

About The Position

Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and our employees. We have many employees that have been with us for numerous years and contribute to our family atmosphere. If you're looking for a great environment where dedication, hard work, and integrity are valued, apply today! We are looking for an energetic, organized, and professional Courtesy Transportation Agent to be the "face of the fleet" at our dealership! In this role, you aren’t just renting cars—you are the hero who ensures our guests stay mobile and happy while their vehicles are in for service. If you thrive in a fast-paced environment and take pride in managing a premium fleet, we want to meet you!

Requirements

Someone who thrives in a fast-paced, process-oriented environment.
A team player with a professional demeanor and exceptional communication skills.
Excellent interpersonal and customer service skills; the ability to turn a stressful situation into a great experience for our guests.
Excellent organizational skills and extreme attention to detail (vital for Incentive Schedule Audit accuracy).
Proficient with Microsoft Office Suite.
Ability to learn Dealership Management Software (DMS) such as CDK, Reynolds & Reynolds, or Auto/Mate.
Must have a valid driver’s license and a clean driving record.
Ability to walk the lot to inspect vehicles in various weather conditions.

Nice To Haves

Prior experience in a rental car agency (Hertz, Enterprise, etc.) or a dealership service department is highly preferred.
Experience with fleet management platforms (like Ontac, TSD, or Connex) is a major plus.
Previous dealership experience is a plus.

Responsibilities

Elevate the Guest Experience: Greet service customers with a smile, expertly explain our loaner policies, and facilitate the vehicle check-out and check-in process.
Master the Fleet: Monitor the availability of the Courtesy Transportation Program (CTP) fleet and perform detailed vehicle walk-arounds to document condition and fuel levels.
Precision Documentation: Accurately prepare rental agreements, verify valid driver’s licenses, and confirm active insurance coverage for all guests.
Drive GM Compliance: Maintain meticulous records in accordance with GM CTP guidelines to ensure the dealership remains eligible for manufacturer subsidies and incentives.
Coordinate Maintenance: Schedule routine maintenance (detailing, oil changes) to ensure every loaner vehicle reflects our dealership’s high standards.
Dynamic Problem Solving: Efficiently handle reservations, manage high-demand periods, and resolve any customer concerns regarding transportation.
Collaborate with Service: Work closely with Service Advisors to ensure a seamless transition for guests needing alternative transportation.