Coverage Determination Specialist - Temp

Abarca Health • San Juan, PR

1d

About The Position

In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… Providing high quality services to client and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the very heart of Abarca and meets that standard by running services from medication therapy management programs, price eligibility, configurations and beneficiary services to government services and beyond. Within Coverage Determination, our teams handle case determination, triaging calls from physicians and pharmacies among other support items. As a Coverage Determination Specialist you will be responsible to create and evaluate coverage determinations for our clients’. You will communicate with pharmacists, beneficiaries, and doctors regarding pending coverage determinations for our clients’ beneficiaries, applying clinical knowledge in each coverage determination case. You must comply with all federal rules and regulations, and client contracts and have disposition to give an extra mile in every coverage determination case. What you’ll do In a few words… Review and Respond to all Coverage Determination (CD) requests, and claims pending to be adjudicated for Medicare and/or Commercial-plan beneficiaries, always in an accurate and timely manner. Receive calls from pharmacies, physicians and members in relation to status of CD requests. Initiate calls to physicians, pharmacy and members when additional information is required for processing and adjudicating a CD request. Generate calls, faxes and/or letters to pharmacies, physicians and members in reference to coverage determination requests’ resolutions. Document Coverage Determination (CD) request inquiries, issues, status and resolution in accordance with federal and department / company policies and guidelines. Review faxes and emails and create new cases for Medicare/Medicaid or Commercial plans. Support Pharmacists in gathering additional information to support the decision of making an exception (formulary, non-formulary or other requests). Ensure Medicare & Medicaid Services (CMS) Compliance or other regulating entities related to coverage determinations. Complete other Coverage Determination related tasks, as assigned.

Requirements

• Associate degree in Pharmacy Technician. (In lieu of a degree, equivalent, relevant work experience may be considered.)
• 3+ years of experience in customer service.
• Experience with Microsoft Office tools (Outlook, Excel, Power Point, and Word).
• Available to work rotating shifts, including nights, weekends, and holidays.
• Excellent oral and written communication skills.
• Fluency in English and Spanish is required.

Nice To Haves

• Certified Pharmacy Technician License is preferred.
• Experience in healthcare or pharmacy setting is a plus.

Responsibilities

• Review and Respond to all Coverage Determination (CD) requests, and claims pending to be adjudicated for Medicare and/or Commercial-plan beneficiaries, always in an accurate and timely manner.
• Receive calls from pharmacies, physicians and members in relation to status of CD requests.
• Initiate calls to physicians, pharmacy and members when additional information is required for processing and adjudicating a CD request.
• Generate calls, faxes and/or letters to pharmacies, physicians and members in reference to coverage determination requests’ resolutions.
• Document Coverage Determination (CD) request inquiries, issues, status and resolution in accordance with federal and department / company policies and guidelines.
• Review faxes and emails and create new cases for Medicare/Medicaid or Commercial plans.
• Support Pharmacists in gathering additional information to support the decision of making an exception (formulary, non-formulary or other requests).
• Ensure Medicare & Medicaid Services (CMS) Compliance or other regulating entities related to coverage determinations.
• Complete other Coverage Determination related tasks, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree