Coworking Ambassador

Tishman Speyer • San Francisco, CA

1d • $52,000 - $60,000 • Onsite

About The Position

Tishman Speyer is looking for a Studio Ambassador to join our Studio by Tishman Speyer team in San Francsico. The goal of this role is to drive operational excellence and create a seamless guest experience in our space. Specifically, this Ambassador will ensure the success of all private events, while maintaining a profitable operation and highly hospitable products and service levels.

Requirements

• College graduate with four-year degree
• 2+ years of experience in hospitality, events, or operations
• Experience in customer service
• Financial literacy, project management and business operations experience a plus
• Due to the nature of the role this position requires onsite presence and a flexible schedule, including nights and weekends as needed.
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills; Excited to wear many hats and handle several projects at once.
• Passion for working with people, creating amazing experiences, and leading with hospitality.
• Takes initiative and is a proactive contributor always focused on continuous improvement.
• Attention to the small details, ensuring quality and standards are never compromised.
• Eager to be a part of a fast-paced and dynamic work environment.
• You aim to surpass expectations, not just get the job done but go above and beyond.
• You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks.
• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community.
• Prolonged periods of standing
• Frequent walking
• Occasionally lift and/or move 10-20 lbs.
• This role requires an onsite presence, and may include some weekends, late nights, or early morning.

Nice To Haves

• Financial literacy, project management and business operations experience a plus

Responsibilities

• Manage daily front desk operations by supporting members and guests though move-in and move-out procedures and through proactive and warm service that goes above and beyond.
• Ensure proper on-boarding and move-out procedures are followed for members.
• Enhance the member experience by planning events, fostering community connections and collecting feedback on space and services to address opportunity areas.
• Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders.
• Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards.
• Ensure education and enforcement of the Studio’s policies and procedures for all members – escalate to the General Manager when necessary.
• Assist other Studio locations in Financial District of SF as needed.
• Support the Event Sales team by conducting site visits and monitoring incoming leads through websites, third party platforms, and inboxes.
• Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story.
• Maintain relationships with clients to foster repeat business.
• Support Event Manager as a point of contact for client and all vendors from contract signing through conclusion of event. On-site presence is expected for all events.
• Communicate and collect event details, guest list, vendor list and details, and paperwork necessary for building partners and help with Banquet Event Order creation.
• Coordinate event staff such as hospitality team, catering, security, cleaning, electricians and engineers for load-in, arrival, and load-out.
• Facilitate walkthroughs for clients, vendors, security teams, or production companies, ensuring all are aware of and respectful of venue’s rules and restrictions.
• Prepare space for events by ensuring cleanliness of event areas and timeliness of catering setup.
• Provide AV support by configuring and supporting audio, video, and virtual meetings requirements during set-up and monitor and troubleshoot AV as necessary during event.
• When necessary, work with third-party AV vendors for complex AV set-ups.

Benefits

• This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level