CPI Special Investigations Program Director

TX-HHSC-DSHS-DFPS • Harlingen, TX

6d

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

IMPORTANT NOTICE: This is a specialized position requiring previous experience as a police officer. This is not an entry-level opportunity.Professional Background: Only candidates with a solid background in investigative roles within law enforcement will be considered for this position.OVERVIEWSupervises and Manages Special Investigators throughout the region who perform advanced consultative protective services work in Child Protective Investigations (CPI), with an emphasis on forensic investigations. This position involves coordinating, assigning, and providing consultative oversight to Special Investigators who assist and investigate cases that are of a high profile or high-risk nature or require joint investigation with law enforcement due to alleged criminal acts. As Program Director over Special Investigators an essential job task is providing consultation and assistance to Special Investigators to assist in providing training, insight, case guidance and documentation to Investigators and Family Based Safety Services (FBSS) Workers regarding complex investigation cases and issues, forensic investigation techniques, and investigation skills. Accompanies workers on investigations and provides information on criminal statutes and law enforcement procedures, when circumstances warrant. Provides guidance to Special Investigators on effective investigation techniques from a law enforcement perspective. Works with Program Directors to assist in, provides training to, and serves as a consultant to other CPI, CPS, APS staff in the area, and provides support. Initiates communication with local and regional law enforcement to ensure coordination of investigations between Investigators and Law Enforcement. Provides oversight and supervision to Special Investigators, including oversight to case analysis, travel, time, leave, case assignment, and statistical data for regional and statewide documentation, conferences, personnel, positive performance, and educational reference for regional management.

Requirements

• Knowledge of Child Protective Investigations Handbook, policy and procedures.
• Knowledge of Management for CPI Investigative Staff.
• Ability to manage time and leave, travel, and personnel action for unit of 12 Special Investigators. Ability to track investigations, apply CPI Handbook Book policy for analysis and program guidance.
• Knowledge of Texas criminal and civil law relating to abuse and neglect of children.
• Knowledge of forensic interviewing techniques.
• Knowledge of normal child development and family dynamics, including problem areas of domestic violence, substance abuse, criminal activity.
• Knowledge of community resources, particularly within the law enforcement community, and their use for addressing child abuse and neglect problems.
• Skill in forensic interviewing of children and adults.
• Skill in determining risk of harm to children.
• Skill in applying crisis intervention techniques.
• Skill in investigating and resolving difficult child abuse or neglect cases.
• Skill in verbal and written communication.
• Ability to establish and maintain effective working relationships with employees, agency staff, law enforcement personnel and community groups.
• Ability to evaluate investigation records in relation to the department standards for quality.
• Ability to analyze reports and produce comprehensive documents regarding findings.
• Ability to train staff in forensic interview techniques.
• Valid Texas Driver's License
• Currently a Licensed Texas Peace Officer or have been a licensed Peace Officer in the State of Texas in the past two years preferred.
• Intermediate TCOLE Certification preferred. Out of state law enforcement agency or United State Military licenses and certifications comparable to a Texas Peace Officer are acceptable.
• Graduation from high school or equivalent.
• Graduation from an accredited four-year college or university with major coursework in criminal justice, criminology, sociology, social work.
• Two years’ experience as an investigator with a child protection duties.
• Four years full-time consultative, supervisory, managerial, professional or technical work which must include: analysis or work problems having an administrative aspect and interpretation of complex written material; or program operations where a wide range of demands are involved, including interpretation of complex written material or DFPS experience.
• Four years full time law enforcement experience with primary duties involving the use of forensic investigation methods. Examples of desired forensic investigation skills are: experience interviewing perpetrators, children and witnesses, crime scene analysis including photographic and written documentation, experience obtaining credible and reliable victim, witness and suspect statements and report writing.

Nice To Haves

• Intermediate TCOLE Certification preferred. Out of state law enforcement agency or United State Military licenses and certifications comparable to a Texas Peace Officer are acceptable.

Responsibilities

• Plans, coordinates and monitors service delivery in program areas to ensure effective and efficient program operations.
• Works with other regional staff to address contract issues, develops regional procedures, shares problem solving on barriers to program goals, all in relationship with other Child Protective Services and agency staff.
• Selects, manages and develops staff through review of performance data, conferences, training and performance appraisals.
• Reviews casework decisions, when requested by the client or others to ensure decisions are appropriate and consistent with policies and procedures. Interprets program policies and procedures to program staff, other Family & Protective Services staff and the general public.
• Addresses and attempts to resolve client, community, and staff concerns and issues regarding individual cases and operating procedures.
• Reviews and provides consultation on complex, sensitive high-profile cases and staff issues. Develops and maintains effective working relationships between Child Protective Investigations, CPS and APS staff, the general public, legal, medical, educational and other community entities.
• Prepares management reports, analysis, correspondence, and related materials to keep management informed and responds to issues.
• Performs other duties as assigned and required to maintain unit operations. Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
• Attends work regularly in accordance with agency leave policy.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees