CREDIT & COLLECT SUPERVISOR

Appalachian Regional Healthcare, Inc.•Whitesburg, KY

12d

About The Position

This Credit and Collections Supervisor is accountable for directing, coordinating and supervising the billing, credit and collection activities of private accounts in order to maximize collections and reduce bad debts.

Requirements

High School graduate with two (2) years additional education in accounting or business administration preferred.
Two years experience in credit and collection work, preferably in a hospital or similar institution.

Responsibilities

Implements, interprets and maintains work standards and procedures that are in compliance with corporate and departmental policies, governmental regulations and various regulatory agency requirements.
Coordinates the pre-admitting procedures of the hospital by reviewing applications for completeness of information, consulting with the patient, and assisting physicians and clinics with pre-admission procedures.
Contacts all patients scheduled for admission, where no third party coverage exists, in order to make financial arrangements with responsible party and reviews outpatient and inpatient logs for financial arrangements for follow-up.
Refers those patients without ability to pay to social services, state or welfare agencies, etc., and follows up on referrals until definite authorization or denial has been made.
Evaluates credit history and determines payment dates based on patient's ability to pay and policy of hospital and approves extensions of credit if necessary.
Interviews all O.B. patients on first pre-natal visit and makes satisfactory pre-payment arrangements.
Maintains a current insurance reference file.
Handles oral or written complaints and/or questions regarding all self-pay accounts.
Makes recommendations to charity evaluation committee for possible charity cases.
Collects accounts that are not paid in full at time of discharge or at promised date.
Keeps records on telephone calls, visits, etc., and payments resulting from such activity.
Supervises the employees in an efficient manner by planning, organizing, and monitoring all activities of the department to obtain maximum results.