CREDIT & COLLECTIONS REP

LaFrance Corp•Concord Township, PA

About The Position

The Credit and Collections Representative is a key player in maintaining the financial strength of our organization by managing a robust accounts receivable portfolio and driving the timely collection of outstanding debts. This role will be responsible for communicating with clients in a tactful and strategic manner, ensuring timely payment while preserving strong customer relationships. This role requires proficiency in AS400 software, with the ability to extract and analyze aging reports, generate collection strategies, and support account reconciliation efforts. The ideal candidate will bring a well-established background in commercial collections, possess strong negotiation and analytical skills, and exhibit the confidence and initiative required to manage complex or sensitive accounts. As a valued liaison between Finance, Sales, and Customer Service, the Collections Coordinator will help resolve disputes, improve cash flow, and uphold the financial integrity of our goods manufacturing operations.

Requirements

High school diploma or equivalent required.
Minimum 5 years of experience in credit and collections, with a proven track record managing mid-to-large volume portfolios.
Strong communication, negotiation, and conflict resolution skills.
High degree of initiative and ownership in managing collections independently.

Nice To Haves

Associate or bachelor’s degree in finance, Accounting, or Business Administration.
Experience in the Manufacturing industry or similar fast-paced sector.
Demonstrated proficiency with AS400 software and Excel
Familiarity with credit risk assessment, lien releases, and commercial collection protocols.

Responsibilities

Monitor and manage accounts receivable balances to ensure timely and consistent collections.
Conduct proactive outreach to clients via phone, email, and written correspondence to resolve overdue accounts.
Develop and execute collection strategies tailored to account types and risk levels.
Utilize AS400 software to generate reports, analyze delinquent accounts, and track collection activity.
Coordinate with internal departments to reconcile billing issues and payment discrepancies.
Recommend credit holds or escalated collection actions as needed.
Maintain accurate and up-to-date records of all collection communications and payment agreements.
Prepare and deliver weekly and monthly aging reports with commentary on trends and risk exposure.