Credit Resolution Specialist II

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union has proudly served its members for over 80 years and we've recently been ranked #1 Credit Union in Oklahoma by multiple sources! We remain deeply committed to our communities, providing financial education and supporting local organizations. We're passionate about the credit union philosophy of "People Helping People" and we empower our team members to deliver on that promise. As part of the team at CFCU, you will work alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration and communication, enabling our employees to have meaningful impact on our organization and in the communities we serve. The Resolution Specialist II is responsible for notifying or locating borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to the credit union may include issuing garnishments, levies, repossessions or other efforts approved to minimize delinquency rate and offset loan losses.

Requirements

Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively.
Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
Strong attention to detail and accuracy is a must.
Ability to organize and prioritize tasks in a timely manner.
Ability to adapt to changes in the workflow; manages competing demands and able to deal with frequent change, delays, or unexpected events.
Two or more years of experience in credit or collections in a financial institution or lending environment required.
High school diploma or G.E.D.
We will consider any combination of education, training and experience which provides adequate skills/knowledge.

Responsibilities

Locates and notifies members with delinquent accounts arranging debt repayment or establishing repayment schedule; advises of further necessary actions and strategies. Contact members by phone, mail, or email. Follow skip tracing procedures to obtain pertinent information as needed.
Identifies seriously delinquent accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, work closely with repossession agent and leadership team for disposition.
Contribute efforts in dedicated queue with call quota of 15 calls per hour until the dedicated queue is completed.
Connect with attorneys and ROE's (Representative of Estate) to handle deceased memberships.
Initiates modification process with members in need additional assistance due to hardship.
Collect, input information re: collections efforts, status of member accounts in designated records via collection software.
Handles payment history disputes; work to resolve questions from Branch staff.