Creditor Escalations Negotiations Team Lead

National Debt Relief, LLC.

7d•$24 - $28•Remote

About The Position

The Negotiations Team Lead will support the Negotiations leadership team in ensuring negotiators meet and exceed business expectations while supporting the company’s mission and service standards. This role serves as a primary resource for negotiators on creditor-related matters, providing guidance, mentorship, and support to resolve complex situations and drive successful account settlements. This role also acts as a liaison between leadership and team members by communicating updates, sharing performance insights, and escalating concerns when necessary. By leading by example and fostering a collaborative, performance-driven environment, the Team Lead helps align individual performance with departmental and organizational goals.

Requirements

Bachelor's degree preferred
4 years’ customer service or relationship-based support role experience required, or 2 years’ internal Negotiations experience with hands-on leadership exposure.
Financial or banking organization experience preferred.
No PIPs or COEs in the last 6 months for internal candidates.
Proven track record of assisting others and meeting goals.
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly.
Ability to work independently with minimal supervision.
Strong leadership skills with the ability to mentor and motivate team members.
Strong critical thinking and problem-solving abilities.
Strong organizational and multitasking skills with attention to detail.
Strong communication skills with the ability to relay information between leadership and team members.
Proficient in Microsoft Excel and Microsoft Office.
Ability to manage escalated or difficult situations in a professional manner.
Computer competency and ability to work with a computer.
Prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality expected, ready to report to work on a consistent basis.
Attain and maintain high performance expectations on a monthly basis.
Work in a fast-paced, high-volume setting.
Use and navigate multiple computer systems with exceptional multi-tasking skills.
Remain calm and professional during difficult discussions.
Take constructive feedback.
Available for full-time position, overtime eligible if classified non-exempt.

Nice To Haves

Financial or banking organization experience preferred.
Bachelor's degree preferred

Responsibilities

Act as the primary source for questions asked by Negotiators regarding creditor related issues and assisting when needed. Act as a mentor to respective team members.
Liaise between management and team members regarding; concerns, issues, any elevated situations, findings, and goal setting.
Communicate findings, data, and policies provided by management to negotiators.
Conduct goal setting meetings with each team member and provide performance.
Motivate the team by conducting weekly meetings and following through with negotiators and team goals.
Work to align individual goals company goals.
Provide feedback and relay department concerns to upper management.
Liaise between management and team members to assess performance and issue team member evaluations.
Settle client accounts