Crematory Field Operations Support Assistant - All Caring Commerce Cremation Services

Archdiocese of Los Angeles•Commerce, CA

About The Position

Under the general supervision of the Office Coordinator, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the crematory operation. In addition, other general duties will support the goals of meeting and exceeding client and family expectations.

Requirements

High School Diploma required (Associate’s degree preferred).
Minimum 2 years of experience in office, clerical or customer service required.
Valid state issued driver’s license.
Knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
Good verbal and written communication skills
Strong organizational and accuracy skills
Basic mathematic skills
Problem solving skills
Be detail oriented.
MS Office experience including Outlook, Word, Excel
Follow written and oral instructions.
High level of compassion and integrity.
Multitask and set priorities.
Maintain confidentiality.
Work over-time and weekends when necessary.
Be on call

Nice To Haves

Bilingual Spanish/English preferred.
Associate’s degree preferred

Responsibilities

Prepare, review, and verify cremation authorizations, permits, and related documentation
Ensure proper identification and documentation consistency throughout each case
Assist with coordinating scheduling for cremations, transfers, and witness cremations
Communicate professionally with funeral homes, families, vendors and internal staff
Release of cremated remains to clients and families
Enter and maintain data in crematory CRM system
Assist with compliance tracking in accordance with state and local regulations
Answer phones, respond to emails, and provide administrative support to Office Coordinator
Maintain organized files and logs
Preparing reports, invoices and mail-outs as necessary
Assist with chapel and facility preparations, including light cleaning of facility
Backup to Office Coordinator in their absence
Confirm accuracy of all documentation and service information electronically and/or by physical means.
At all times comply with company policies, procedures, and instructions.
Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
Responds to customer inquire via telephone, internet and in person.
Maintains professional and cooperative relationships with county clerk, medical examiners, and other official and governmental parties.
Keeps accurate records.
Performs other duties as assigned.