Creole/English - Home Care Front Desk Field HR Coordinator
About The Position
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we’re proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! About Us Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care. YELM US Associates LLC (Ultimate Care, Swift Home Care) is seeking a Front Desk & Guest Relations professional to serve as the first point of contact for visitors, applicants, and caregivers. This role is responsible for creating a welcoming and organized front-office environment while supporting applicant onboarding, assisting caregivers with basic inquiries, and providing administrative support to the Human Resources team. The ideal candidate is professional, detail-oriented, and able to manage multiple priorities while delivering excellent customer service.
Requirements
- 1–2 years of front office, HR, or administrative experience (home care or healthcare preferred).
- Excellent communication and customer service skills.
- Organized, detail-oriented, and reliable.
- Proficient in Google Microsoft Office; familiarity with HHA Exchange preferred.
Nice To Haves
- Bilingual (English/Creole) preferred.
Responsibilities
- Greet and assist all visitors, applicants, and caregivers in a professional and courteous manner.
- Direct applicants to the appropriate Department.
- Maintain a clean, organized, and welcoming front-office environment.
- Manage visitor logs, phone calls, and general inquiries.
- Collect documentation from walk-in applicants (ID, SSN, certificates, physicals, etc.) and forward to the assigned Onboarding Coordinator.
- Provide applicants with updates on their onboarding or application status.
- Assist caregivers with basic payroll or HR-related inquiries.
- Prepare and send monthly union information for caregiver membership.
- Support HR with updating or verifying caregiver information.
- Answer and route incoming calls and emails to the correct department.
- Maintain forms, office supplies, and materials for applicants at the front desk.
- Track walk-in applicant activity and submit daily logs to the HR Manager.
- Assist HR leadership with administrative tasks as needed.
Benefits
- Comprehensive Health, Vision, Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
- Generous paid time off, sick time + more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
