Crew Chief

Dry Force Corp•Columbus, OH

About The Position

Allphase Restoration is seeking a hands-on, customer-focused Crew Chief to lead emergency water damage projects from job setup through completion. In this role, you will supervise technicians in the field, ensure work is completed safely and according to SOPs, and maintain high standards for documentation, quality control, and customer satisfaction. This position includes an on-call rotation for nights and weekends and requires schedule flexibility during busy seasons.

Requirements

High school diploma or equivalent required.
3+ years of experience in construction, plumbing, water mitigation, and/or carpentry.
Proven experience in a lead, crew chief, or supervisory role within the restoration industry.
IICRC WRT certification (or water/mold-related certification) required.
Valid driver’s license.
Ability to work weekends, overtime, and holidays, and participate in on-call rotation.
Strong attention to detail and a mindset of continuous improvement and team support.
Ability to lift 50+ lbs regularly.
Frequent bending, twisting, kneeling, and working in tight spaces (including crawl spaces).
Ability to climb ladders and work at varying heights when needed.
Ability to work in harsh environments requiring PPE (masks/respirators, hard hats, protective clothing, etc.).

Responsibilities

Lead a team of technicians to complete mitigation projects efficiently and professionally.
Oversee job sites from setup through completion, ensuring quality standards are met.
Set up appropriate drying equipment and monitor progress throughout the project.
Perform and direct clean, precise demolition of water- and fire-damaged building materials using hand and power tools.
Pack out and handle customer contents/personal property with care and professionalism when required.
Document drying progress using moisture meters and best-practice mitigation documentation standards.
Complete accurate paperwork, job notes, and documentation for each project (including work performed and site conditions).
Complete all applicable compliance tasks in DASH on a daily basis.
Ensure files and documentation support efficient billing and reduce return visits.
Maintain a high level of professionalism and customer service on every job site.
Communicate additional services or scope needs to the In-Home Sales Specialist when items are not captured on the job ticket.
Represent Allphase Restoration with a professional image and clear communication in customers’ homes.
Drive a company vehicle to and from job sites while following all traffic laws and company policies.
Ensure technicians follow SOPs, maintain job-site safety, and use required PPE.
Maintain a clean, organized job site and uphold company standards for tools, equipment, and appearance.