Crew Services Coordinator

Endeavor Air•Minneapolis, MN

11d•$23•Onsite

About The Position

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Crew Coordinators are responsible for coordinating our Pilots and Flight Attendants schedules ensuring the integrity of our daily flight schedule, in accordance with company and FAA government regulations. Provide excellent customer service; Accomplished by acting as a liaison for our crewmembers to other departments through various means.

Requirements

High School Diploma, or equivalent.
Reliable and self-motivated with a positive attitude.
Able to multitask efficiently and effectively to meet deadlines.
Strong Interpersonal, written, and verbal communication skills.
PC proficient in Microsoft Office products and general internet applications.
Ability to work any shift including evenings, weekends, holidays, and overtime as needed.
Ability to read, write, speak, and understand English.

Nice To Haves

Associate’s degree or higher preferred.
1 year of customer service experience preferred.
1 year of experience working in a crew scheduling/crew services environment preferred .
Airline industry or operational experience preferred.
Experience with CrewTrac preferred.

Responsibilities

Ensure efficient utilization of pilots and flight attendants as well as day-to-day tracking of their attendance.
Be a resource for crewmembers.
Communicate schedule changes to crewmembers in a timely manner.
Ensure all crewmember assignments are in accordance with FAA mandated regulations and company policies.
Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
Maintain changes to flight crew schedules initiated by dispatch.
Process trip swaps, trip drops, absence calls, and other daily schedule modifications.
Ensure crewmember hotels are reserved and deadhead/ground transportation passes are provided when required.
Coordinate cancels and reposition flights with dispatch.
Ensure compliance with FARs, contract requirements, and departmental guidelines.
Assist fellow coordinators and advanced planning specialists when needed.
Work closely with dispatchers to resolve problems and coordinate the efficient daily operation of the airline.
Report on daily scheduling and department status.
Other duties as assigned.

Benefits

Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
Comprehensive Medical, Dental, and Vision Plans
401(k) with Company Match starting on Day 1
Operational Performance Rewards (OPR) Program
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

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