Crisis and Communications Program Lead

Huntington National Bank • Columbus, OH

1d • Hybrid

About The Position

The Crisis & Communications Program Lead is a dual-function leadership role responsible for managing crisis events and delivering strategic internal communications for the Customer Solutions Center (CSC). This position ensures organizational resilience through proactive crisis response planning and fosters a culture of transparency and engagement through effective communication practices. The Lead facilitates incident response training and simulations and serves as a key liaison across business segments to support communication needs. This role requires a strong understanding of incident management, regulatory compliance, and communication strategy, with the ability to operate effectively in dynamic environments.

Requirements

• Bachelor’s Degree
• 3+ year of experience in internal communications
• 3+ year of handling incidents or crisis management

Nice To Haves

• Strong change management and organizational development experience
• Proven track record in leading teams under high pressure situations
• Excellent written and verbal communication skills
• Experience with incident management and communication tools e.g. Service Now and Everbridge
• Proficiency in Microsoft Office Suite
• Ability to simplify complex issues for diverse audiences
• Demonstrated ability to manage multiple

Responsibilities

• Serve as the central point of contact and lead the coordination and execution of incident response plan and support team.
• Lead a team in the creation and distribution of high-quality content for internal channels that foster a collaborative and high performing environment.
• Ensure timely updates, resolution tracking and impact analysis; conduct lessons learned and improvement opportunity sessions.
• Create and maintain Business Continuity plans.
• Develop and maintain incident management and communication playbooks and standard operating procedures; ensure brand consistency and compliance with business guidelines.
• Monitor, measure and report the effectiveness of communication effort.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level