Crisis Care Navigator – Adult Services

The Compass Center•Sioux Falls, SD

5d•$45,000

About The Position

The Crisis Care Navigator delivers immediate and ongoing trauma-informed advocacy and crisis response services to adult survivors of sexual assault, domestic violence, relational trauma, and family violence. This role ensures survivors receive comprehensive, survivor-centered support while navigating medical, legal, and recovery systems. The position requires sound independent judgment, professional accountability, and strong case management skills, with a steadfast commitment to survivor empowerment and ethical practice.

Requirements

Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or related field preferred.
Equivalent experience in crisis intervention, victim advocacy, or survivor services is considered.
Minimum two years’ experience in domestic or sexual violence advocacy, crisis response, or related direct-service roles.
Strong knowledge of trauma-informed and survivor-centered advocacy practices.
Demonstrated ability to work independently and with professional accountability.
Excellent crisis de-escalation, interpersonal, and problem-solving skills.
Ability to work flexible hours, including evenings, weekends, and rotating on-call shifts.
Commitment to confidentiality, ethical advocacy, and survivor empowerment.

Nice To Haves

Experience facilitating training or educational programming preferred.

Responsibilities

Provide immediate crisis response and emotional support to survivors in various settings, including hospitals, law enforcement agencies, and shelters.
Serve as a rotating on-call crisis responder during business hours.
Conduct needs assessments, safety planning, and connect survivors with protection resources.
Support survivors in filing protection orders, crime victim compensation applications, and accessing emergency financial assistance.
Offer short-term crisis intervention and refer to long-term therapy or support services.
Maintain responsibility for assigned survivor cases, ensuring timely follow-up and accurate documentation.
Coordinate care with internal teams and community partners for continuity of services.
Consult with supervisors on complex or high-risk situations to ensure ethical decision-making.
Communicate effectively with therapists, legal advocates, and case managers to support care plans.
Provide walk-in crisis coverage and assess the immediate needs of clients and community members.
Contribute to the development and delivery of staff training on sexual assault, domestic violence, and trauma-informed advocacy.
Maintain subject matter expertise in trauma and survivor advocacy.
Participate in agency education and outreach initiatives as assigned.
Serve as a liaison between survivors and external agencies, advocating for survivor rights and equitable access to services.
Provide court accompaniment and legal advocacy as needed.
Build and maintain professional relationships with medical providers, law enforcement, prosecutors, and service partners.
Identify systemic barriers affecting survivors and communicate recommendations to leadership.
Ensure timely, accurate, and confidential case documentation per agency policy and legal requirements.
Track service trends and survivor outcomes, providing feedback to leadership as appropriate.
Stay current on state and federal victim rights laws and relevant legislative updates.