Crisis Counselor/Specialist (Crisis Intervention)

Chimes•Reading, PA

2d•$23

About The Position

When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.

Requirements

Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)
Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)
Pennsylvania Act 33 clearance (Child Abuse)
Pennsylvania Act 34 clearance (Criminal Background)
FBI fingerprint clearance
Verification of exclusion from Medicaid/Medicare Exclusion lists
Strong knowledge of crisis intervention principles and behavioral health practices
Excellent communication skills—both oral and written
Ability to remain calm and focused under pressure
Sound judgment and problem-solving abilities
Compassionate, patient, and professional demeanor
Valid driver's license and ability to safely operate a motor vehicle
Ability to work independently with minimal supervision
Comfortable managing multiple interruptions and shifting priorities
Ability to communicate clearly via telephone
Ability to safely drive a motor vehicle for mobile crisis responses
Ability to sit for extended periods during phone-based crisis work
Proficiency with computers and documentation systems
Ability to work with frequent interruptions
Full awareness of environmental stimuli
Strong reading, writing, and typing skills

Responsibilities

Conduct comprehensive crisis assessments and triage for individuals in distress
Provide immediate crisis counseling via telephone with skill and compassion
Determine when mobile outreach interventions are needed
Respond effectively to urgent situations with professionalism and empathy
Deliver evidence-based crisis interventions following best practice principles
Provide service referrals and connect clients to appropriate community resources
Conduct thorough aftercare follow-up contacts to ensure continuity of care
Collaborate with local police and EMS services to coordinate emergency responses
Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries
Complete all required insurance authorization documentation in a timely manner
Prepare clear, concise reports that effectively communicate client needs
Submit accurate payroll and billing documentation on schedule
Build and maintain strong working relationships with clients, families, and community partners
Participate in agency committees focused on program enhancement
Engage in ongoing training and professional development activities
Contribute to internal quality improvement initiatives
Work collaboratively within your team to ensure seamless crisis services