Crisis Counselor

Vibrant Emotional Health

1d • $30 - $32 • Remote

About The Position

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who a designated program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls.

Requirements

• Proficiency with motivational interviewing skills.
• Active listening skills to establish working alliance with callers and/or chat/text visitors.
• Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries.
• Superior communication skills to convey information clearly and concisely.
• Ability to maintain professional demeanor when handling crises and other difficult contacts.
• Efficiency with balancing pace and flow of conversation and call time.
• A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
• 1+ years' experience working in behavioral health and/or call center.
• Fluency in the English language both oral and written.
• Must be able to attend a 3-week training class without interruptions
• Must be able to remain in a stationary position for at least 50% of the time.
• Will frequently communicate over video calls with internal and external stakeholders as well as team members.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Nice To Haves

• Experience working in behavioral health with call center experience strongly preferred.

Responsibilities

• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
• Participation in at least two Lifeline continuing education webinars per fiscal year.
• Adhere to policies & procedures for each service offered by the program.
• Conduct assessments in accordance with program policies & procedures.
• Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
• Accurately and efficiently document client interactions.
• Utilize SMS texting, voice, calls, and/or web chat to interact with clients.
• Other duties as assigned.

Benefits

• Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees