Crisis Intervention Specialist - On Call - Mental Health #345

Main Template•San Bernardino, CA

1d•$21 - $25

About The Position

POSITION SUMMARY Under direct supervision, serves as a primary support and case manager to provide screening, assessment, and assist in linking services needed by members served and their family to overcome the crisis which brought them into the program. Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. The Windsor Center is a short-stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. The Windsor Center aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time that law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services. Shifts Available: On Call - Shifts may be 7 AM - 3:30 PM, 3 - 11:30 PM, or 11 PM - 7:30 AM. Expected starting wage range is $21-25.15/hourly. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Shift differentials for hourly staff are 6% for PM Shift and 10% for Overnight Shift. Weekend Shift differentials for hourly staff are 5% for Weekend AM Shift, 11% for Weekend PM Shift, and 15% for Weekend Overnight Shift.

Requirements

High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services
Must possess at least 1 year of direct service experience with Crisis Intervention, including screening and assessments
San Bernardino County FACT, ACT, and MAPS programs; in addition to the requirements above must also have: o At least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or o Sixty semester (90 quarter) units of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses are acceptable. o AND one (1) year experience providing mental health services including interviewing and referring participants and performing crisis intervention, or o Three (3) years of experience in a behavioral health department which involved direct participant contact, or o Bachelor’s degree in a behavioral science and six (6) months experience providing mental health services including interviewing and referring participants and performing crisis intervention.
In Riverside County and San Diego County, Bachelor’s degree required and two (2) years in a mental health setting
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Good computer/technology skills
Ability to assess safety risks
Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes

Nice To Haves

Four (4) years’ experience in a behavioral health setting
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service

Responsibilities

Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
Consistent with area of expertise, provides specialized services and interventions related to Crisis Intervention, including screening and assessments
Facilitates groups according to the needs and interests of members served especially regarding education and coping skills in the area of Crisis Intervention
Provides appropriate interventions in crisis situations
On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
Collects required data and completes required documentation
Coordinates transitions to lower levels of care
Maintains awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living
Assists members served in making and getting to essential appointments
Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
Ensures that members served understand their legal status and rights
Helps members served achieve greater independence and autonomy
Safeguards confidentiality; adheres to HIPAA policies
Provides wraparound services that encompass whole person care
Provides transportation when needed and appropriate and linkage to community resources
If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Provide and document quality and quantity of direct services as required by program standards
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.