Crisis Responder

Jannus Inc • Boise, ID

17h • $19 - $20 • Onsite

About The Position

Crisis Responders serve as the frontline support for individuals experiencing behavioral health crises, including those related to suicide, homicide, mental illness, substance abuse, and developmental disabilities. They perform risk assessments, crisis support, safety planning, and referrals over the phone, providing immediate crisis intervention and de- escalation based on established protocols. This role is crucial in offering immediate help and guiding individuals to appropriate resources, making a significant impact on community well-being.

Requirements

• Demonstrated proficiency in using software applications, such as Microsoft Office and Teams, Electronic Medical Records, Internet Browsers, and Search Engines.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and contribute to a team atmosphere.
• Strong critical thinking skills and the ability to make quick, necessary decisions objectively.
• Attention to detail in daily communication and reporting.
• Ability to manage conflict and tolerate distress while assisting help seekers.
• Successful completion of a background check.

Nice To Haves

• Bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
• Current enrollment in a bachelor’s program in a related field, relevant certification in peer support, recovery coaching, alcohol and drug counseling, or similar field, or experience in behavioral health care or crisis intervention services will also be considered.
• Experience and training in crisis intervention, mental health, intellectual/developmental disabilities, and/or substance use disorders are preferred.

Responsibilities

• Crisis Response and Intervention: Answer all incoming calls promptly, adhering to ICSH policies and procedures. Provide telephonic crisis intervention services, including immediate intervention or de-escalation.
• Risk Assessment: Conduct thorough risk assessments considering callers’ circumstances, history, resources, and risk levels.
• Safety Planning and Referral: Develop safety plans and facilitate appropriate linkages and referrals, including arranging active rescue and dispatch of EMS and law enforcement, as necessary.
• Collaboration: Work closely with designated shift supervisors and collaborate with team members and community partners for support and guidance.
• Documentation: Complete timely and accurate documentation of interactions and interventions in accordance with established criteria and call center metrics (key performance indicators).
• Compliance: Maintain a HIPAA-compliant workspace and conduct. Uphold the highest standards of confidentiality, respect, and professionalism, affirming and empowering callers while avoiding stigmatizing attitudes.
• Efficiency and Productivity: Adhere to established standards or guidelines for efficiency and productivity.
• Follow-Up: Provide follow-up as directed to ensure caller safety.
• Professional Development and Supervision: Engage in ongoing education and training. Participate in clinical supervision focused on professional development and core competency skill development.

Benefits

• Comprehensive benefit package starts at 20 hours per week.
• Work with a caring team that inspires hope and human connection
• Support the communities where you live and work
• Flexible work schedule
• Up to 4 weeks’ vacation + 4 weeks sick time per year (fulltime status, prorated by FTE)
• 14 paid holidays
• After one year of service, employees earn a 200% match on their retirement contributions of 2% - 5% with immediate vesting.
• Medical, dental, vision and life insurance. Voluntary coverage options for spouse, partner or children.
• Employee Assistance Program (EAP) with no out of pocket cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level