Crisis Safety Specialist - resolve Crisis Service Walk-In

UPMC•Pittsburgh, PA

10d•Onsite

About The Position

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis. For more information, visit: resolve Crisis Services | UPMC This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk‑in and residential environments. All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.

Requirements

HS Diploma required.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
Ability to defuse and handle distraught or hostile person(s) in a professional manner required.
Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable consumer flow, Flexible schedule, and rotating shifts.

Nice To Haves

Bachelor's degree preferred, 2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.

Responsibilities

Participate in interdisciplinary meetings and assigned committees
Report any safety concerns involving patients, visitors, or staff immediately
Provide customer service to patients, visitors, and staff
De‑escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort
Demonstrate understanding of mental health laws
Answer phone calls, direct inquiries, and provide information as needed
Complete reports and incident documentation when necessary
Assist with orientation of new crisis staff
Conduct safety searches on all patients and visitors entering the building
Maintain safety and security by enforcing UPMC policies and regulations
Manage evidence, valuables, and lost-and-found items
Respond effectively as part of a team during crisis situations