Crisis Shift Supervisor

Vibrant Emotional Health

3d • $75,000 - $78,000

About The Position

Are you a passionate mental health professional who thrives in a fast-paced, purpose-driven environment? As a Clinical Supervisor, you’ll be the go-to leader and anchor for our crisis counselors during your designated shift. Think of yourself as the team’s compass—providing real-time clinical guidance, emotional support, and expert oversight to ensure every call is met with empathy, professionalism, and care. You'll oversee multiple hotline service tracks and have the opportunity to bring your specialized knowledge to one key focus area. If you love being in the center of the action, mentoring others, and making an impact when it matters most—this role was made for you!

Requirements

• Ability to provide high quality supervision to direct reports.
• Comfortability in having corrective conversations and implementing progressive discipline with direct reports.
• Ability to exercise sound crisis care judgment in a fast-paced environment to provide guidance and coaching to counselors.
• Familiarity with motivational interviewing and conflict-resolution skills in order to effectively engage with crisis counselors in a supportive and collaborative manner.
• Superior time management skills as evidenced by timely submission of all required documentation including comprehensive and detailed supervision notes.
• Ability to pivot from one task to another, whilst managing multiple responsibilities simultaneously.
• Bachelor’s degree in mental health area, including but not limited to social work, psychology, counseling, and marriage and family therapy.
• Master’s degree in mental health related specialization, including but not limited to social work, psychology, counseling, and marriage and family therapy or 4+ years of experience in a behavioral health, crisis counseling or related field in lieu of Master's degree.
• Fluency in the English language, both oral and written.
• 1+ years of supervisory experience in a behavioral health setting.
• Applicants should be comfortable working independently.

Nice To Haves

• Crisis intervention and/or mental health information and referral services experience a plus.
• Knowledge of mental health resources in the New York metropolitan area is preferred.

Responsibilities

• Directly supervise counselors as they respond to calls, texts and chats and provide crisis and emotional support to help-seekers.
• Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with the training and quality improvements departments.
• Maintain responsibility for meeting service levels and maintaining efficient operations during a given shift.
• Ensure adherence to policies and protocols; work with program leadership to ensure efficient dissemination of all policy and program changes, and assist with implementation of new policies.
• Provide training to new crisis counselors and training refreshers to direct reports and various teams to ensure compliance and policy adherence.
• Conduct contact call monitoring for quality improvement and training purposes in partnership with the Quality Improvement department.
• Collaborate with crisis counselors in de-escalation of client contacts that warrant supervisory intervention.
• Adhere to a performance-based management approach utilizing key performance indicators to make data driven evaluation.
• Answer calls, chats and texts as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed.
• Complete a minimum of 3 quarterly monthly reports as indicated for quality improvement and operations teams to ensure the success of the service.
• Coordinate and manage regular communications with internal and external partners relevant to the program if applicable.
• Recommend program design modifications as needed to ensure the program supports innovations in crisis support intervention.
• Perform annual evaluation of all direct reports.
• Other duties as assigned.

Benefits

• Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level