Critical Environments Operator IV

CyrusOne Management Services•Ft Worth, TX

6d•Onsite

About The Position

Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. Responsibilities : Executes operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance wit h site processes and procedures to ensure the highest levels of uptime, efficiency, and safety without disruption to the business Creates, plans, and schedules work order requests accurately and on time in a computerized maintenance management system (CMMS) as well as in a ticketing system M aintain s a high level of technical knowledge regarding data center infrastructure and operations. Successfully complete s personnel qualification standards (PQS) training Provides technical expertise and assistance as Builds circuits in a n onl i ne database network management tool, perfo r m s circuit audits, a n d assi sts in special projects as requi red . Respond s quickly, using CyrusOne procedures and emergency operating procedures to data center facility emergencies Regularly inspect s facility, equipme nt, safety routes and grounds to check o r identi fy any abnormal or unsafe conditions or faults Troubleshoots , evaluate s and recommend s system upgrades as needed Order s parts and supplies for maintenance and repairs Schedules, supervises and coordinates with vendors and trade contractors to ensure work is in accordance with the agreed CyrusOne processes, procedures, and standards during equipment and systems maintenance Escalate s issues to facility management appropriately and timel y Provides and recommend s improvements to the operations and maintenance program on an on-going basis Be willing to work on a shift schedule in 365/24/7 critical facility , which may include nights and holidays Utilize s computerized tooling, in a control led building environment to operate systems , monitor alert ing systems , centralize communications, and respond to system faults and outages

Requirements

Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Knowledge of reflectance, length and decibel loss within test equipment
Journeyman level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
7 to 10 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
Knowledge of network copper and fiber termination methods
Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
Experienced with subcontractor and vendor contract management.
Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
Experienced with capacity planning and reporting.
Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.

Nice To Haves

Knowledge of Visio, AutoCad a plus
Knowledge of ITIL framework and service level standards a plus
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Responsibilities

Executes operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance wit h site processes and procedures to ensure the highest levels of uptime, efficiency, and safety without disruption to the business
Creates, plans, and schedules work order requests accurately and on time in a computerized maintenance management system (CMMS) as well as in a ticketing system
Maintain s a high level of technical knowledge regarding data center infrastructure and operations.
Successfully complete s personnel qualification standards (PQS) training
Provides technical expertise and assistance as Builds circuits in a n onl i ne database network management tool, perfo r m s circuit audits, a n d assi sts in special projects as requi red
Respond s quickly, using CyrusOne procedures and emergency operating procedures to data center facility emergencies
Regularly inspect s facility, equipme nt, safety routes and grounds to check o r identi fy any abnormal or unsafe conditions or faults
Troubleshoots , evaluate s and recommend s system upgrades as needed
Order s parts and supplies for maintenance and repairs
Schedules, supervises and coordinates with vendors and trade contractors to ensure work is in accordance with the agreed CyrusOne processes, procedures, and standards during equipment and systems maintenance
Escalate s issues to facility management appropriately and timel y
Provides and recommend s improvements to the operations and maintenance program on an on-going basis
Be willing to work on a shift schedule in 365/24/7 critical facility , which may include nights and holidays
Utilize s computerized tooling, in a control led building environment to operate systems , monitor alert ing systems , centralize communications, and respond to system faults and outages