CRM Product Development Specialist
About The Position
Why should you consider Kumon? Our mission is inspirational - as an educational services organization, we enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth. Summary: The Salesforce Specialist will be responsible for the administration, configuration, and maintenance of our Salesforce Service Cloud and Salesforce Marketing Cloud platforms. Associate will play a crucial role in optimizing the performance and functionality of these systems to support our customer service operations and marketing initiatives. This role requires the candidate to be in the Rutherford, NJ area.
Requirements
- Bachelor's Degree
- Excellent written and verbal communication skills
- Strong time management and prioritization skills
- 2 - 4 years of experience preferred
Responsibilities
- Manage all aspects of user and license management including new user setup/deactivation, profiles, roles, sharing rules, permission, etc. in Salesforce Clouds and Salesforce Marketing Cloud.
- Configure and customize the platforms to meet business requirements and enhance user experience, as well as providing the technical documentation affiliated to said configurations and customizations.
- Monitor system performance and troubleshoot issues
- Design and implement automation processes and configuration changes, including workflows, flow builder, process builder, and page layouts
- Configure and maintain integrations between Salesforce Service Cloud and Marketing Cloud and other systems, such as ERP and CRM platforms
Benefits
- Quality Medical, Dental, and Vision Coverage
- Prescription Drug Plan
- 401k Retirement Savings Plan with generous company match and 2 year vesting schedule
- Flexible Spending Accounts for Health Care, Dependent Care, and Commuting Expenses
- Company Paid Basic Life Insurance and AD&D
- Company Paid Short and Long Term Disability Plans
- Plentiful Paid Time Off and Company Paid Holidays
- Funding of Professional Development
- Employee Assistance Program
- Kumon Tuition Discount
- Service Award Program
- And much more…
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
