Cross Departmental Clerk - Food Services Department

About the position

The Cross Department Clerk in the Food Services Department is responsible for providing coverage in various roles including Wine, Beer & Cheese Assistant, Packager, Deli Counter Service, and Dish & Kitchen Assistant. This full-time position operates on a schedule from Tuesday through Sunday, 11:00 a.m. to 7:00 p.m., and is eligible for benefits. The role requires flexibility to be assigned to any of the listed positions as needed.

Responsibilities

• Package and label prepared food product following merchandising as outlined by a member of the Food Services management team.
• Create and maintain attractive and abundant display of Grab and Go cooler.
• Rotate items by date of Grab and Go cooler items to maintain freshness and keep batches separate.
• Ensure labels and signs of items with ingredients and pricing are accurate in Grab and Go cooler and deli and cheese cases.
• Assist with food preparation in the Kitchen as needed.
• Perform other tasks as assigned by a member of the Food Services management team.
• Serve customers from sandwich counter, meat and cheese cases, and espresso bar in prompt, friendly, and courteous manner.
• Adhere to menu, recipes, and portioning when fulfilling orders.
• Fulfill customer orders in a timely and accurate fashion.
• Slice cheese and meat to order for customers.
• Stock deli and cheese cases fully to create feeling of abundance.
• Rotate deli and cheese items by date to maintain freshness and keep batches separate.
• Clean all dishes, pots, pans, silverware and utensils and ensure compliance with sanitation and health department regulations.
• Return all items to proper locations in safe and accessible manner at the end of each shift.
• Clean all sinks and dishwashing area, including equipment, to ensure compliance with sanitation and health department regulations.
• Maintain bussing and refuse station in café.
• Cut and package cheese for best yield and customer appeal.
• Cut and slice cheese to order for customers.
• Offer samples of cheese when requested.
• Assist in receiving and putting away cheese deliveries, as requested.
• Maintain sanitation and health department regulations when cleaning and handling cheese cutting and wrapping equipment.
• Treat customers, co-workers, and vendors fairly, consistently, and with respect.
• Ensure efficient, friendly, and informative service according to established customer service vision and standards.
• Begin customer interaction with a friendly greeting.
• End customer interaction with a pleasant farewell.
• Provide informed and accurate answers for customer questions, including seeking assistance from co-workers when unable or unsure.
• Maintain work area in sanitary and orderly condition following department standards and health department regulations as applicable; clean surfaces, remove trash and recyclables promptly, sweep and mop floors and walk-ins.
• Pull old or low-quality items, record and promptly dispose of them, following established procedures.
• Follow safety, storage, and labeling procedures, as well as safety and sanitation guidelines for dish and utensil handling.
• Follow record-keeping procedures including transfer of products from other departments.
• Carry out established opening and closing procedures.
• Attend department meetings.
• Follow department policies and procedures.
• Be responsible for safety in the workplace by creating a safe work environment, reporting safety concerns to a manager or member of the Safety Committee, and adhering to safety rules and regulations.

Requirements

• Ability to project friendly, outgoing personality.
• Ability and desire to keep pace during rushed periods of service.
• Organized and pays attention to details.
• Ability to handle multiple demands and quickly change assignments.
• Experience serving the public.
• Familiarity with natural foods.
• Ability to lift 50 lbs. with or without reasonable assistance.
• Ability to stand for long periods of time.
• Ability to follow the safety policies and procedures of Hunger Mountain Co-op.
• Ability to provide excellent service to customers, vendors, and co-workers.
• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
• Ability to be physically present onsite at the Co-op to perform the requirements of this position.