Cruise Transportation Coordinator – Aviation Operations
About The Position
As a Landside Cruise Transportation Coordinator, you will ensure safe and efficient operations by controlling access, directing bus movement, guiding passenger traffic, and providing customer service during cruise ship season which occurs from April to October each year. You will provide wayfinding to cruise ship passengers to various locations within the terminal and parking garage. You will direct traffic for all vehicles and provide directions to cruise ship bus drivers within the Northeast Ground Transportation (NEGT) pick-up lot and the 28th Street charter bus staging lots. You will check in buses and prevent unauthorized vehicles from operating at the staging lot by verifying and logging all buses. You will communicate with passengers, tour guides and bus drivers to determine readiness to pick up passengers. You will document cruise daily activities by recording all events into the Veoci system. You will log vehicle identification information, time in and time out for all buses entering the lots as well as passenger count and reconcile information at the end of each day. You will dispatch wheelchair and skycap requests from cruise bus drivers to the appropriate wheelchair companies.
Requirements
- Experienced – You have one (1) year of customer service experience.
- Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
- Customer Service Minded – You understand and anticipate your customers’ needs with the ability deliver service with care and calmness under pressure during stressful/emergent situations.
- Excellent Communicator – You have excellent verbal and active listening skills and can effectively communicate essential information while adhering to Federal Communications Commission’s regulations and protocols.
- Critical Thinker – You can utilize critical thinking and judgment in defining, analyzing, and resolving problems.
- Adaptable – You can work effectively with many deadlines, unresolved situations, frequent changing priorities, delays, and unexpected events.
Nice To Haves
- Desired – We hope you have a Flagger Training Certification.
Responsibilities
- Controlling access
- Directing bus movement
- Guiding passenger traffic
- Providing customer service
- Providing wayfinding to cruise ship passengers
- Directing traffic for all vehicles
- Providing directions to cruise ship bus drivers
- Checking in buses
- Preventing unauthorized vehicles from operating at the staging lot
- Verifying and logging all buses
- Communicating with passengers, tour guides and bus drivers
- Documenting cruise daily activities by recording all events into the Veoci system
- Logging vehicle identification information, time in and time out for all buses entering the lots as well as passenger count and reconcile information at the end of each day
- Dispatching wheelchair and skycap requests from cruise bus drivers to the appropriate wheelchair companies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
