KPI/CSI & CAR RENTAL AGENT
Naples Nissan•Naples, FL
9d•Onsite
About The Position
A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing customer interactions throughout the rental process, and contributing to the overall satisfaction and loyalty of clients. The CSI Agent acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless car rental experience.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service, hospitality, or car rental industry is an advantage.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with computer systems and rental management software.
- Problem-solving mindset and attention to detail.
- Customer-centric attitude
- Professional demeanor
- Active listening
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
Nice To Haves
- Previous experience in customer service, hospitality, or car rental industry is an advantage.
- associate or bachelor’s degree preferred.
Responsibilities
- Customer Interaction: Greet customers warmly, assist with rental inquiries, and explain rental policies and procedures clearly.
- Rental Process Management: Guide customers through vehicle selection, documentation, payment processing, and vehicle handover.
- Issue Resolution: Address customer complaints or concerns efficiently, escalating complex issues to management when necessary.
- Feedback Collection: Solicit and record customer feedback to improve service quality and identify areas for operational improvement.
- Record Keeping: Maintain accurate records of customer interactions, rental agreements, and resolution of issues.
- Follow-Up: Conduct post-rental follow-ups to ensure customer satisfaction and support repeat business.
- Collaboration: Work with other departments (maintenance, billing, management) to deliver a cohesive service experience.
Benefits
- competitive hourly wages
- opportunities for bonuses based on customer satisfaction metrics
- comprehensive benefits package including paid time off
- health insurance
- employee discounts on rentals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
