About the position
The position involves responding to customer inquiries and providing support related to various services, including work orders, billing, and general information about company policies. The role requires effective communication and problem-solving skills to handle complaints and ensure customer satisfaction. Additionally, the position includes responsibilities such as managing customer accounts, educating customers about services, and collaborating with other departments to enhance the overall customer experience.
Responsibilities
- Addressing customer inquiries via phone and email regarding service requests, work orders, billing, and general information.
- Resolving customer complaints and concerns promptly to ensure satisfaction and retention.
- Offering technical support for customer portal access.
- Recording and assigning leads to designated sales personnel.
- Assisting customers with work order requests and issues related to their units or parking spaces.
- Providing detailed information about LICENSE SPACE locations.
- Assisting customers with account-related tasks, including updating personal information and managing subscriptions.
- Educating customers about COI, maintenance, license terms, and transfer locations.
- Gathering customer feedback to enhance services and space.
- Escalating unresolved or complex issues to higher levels of support.
- Documenting customer interactions and resolutions in the YARDI system.
- Initiating proactive communication with customers regarding promotions and updates.
- Collaborating with sales, marketing, and business development departments.
- Following established company policies and procedures for customer interactions.
- Returning calls from after-hours missed calls.
