Poly

General Dynamics Information Technology

2d•$107,744 - $143,750•Onsite

About The Position

Unified Communications Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.

Requirements

Education: Bachelor of Arts/Bachelor of Science
Required Experience: 8+ years of related experience
Required Skills and Abilities: Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies. Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business. Must have managed virtualized applications or have knowledge of how to manage virtualized applications. Must be proficient in the use of Microsoft Office. Good communication and customer service skills. Be a team player and have the ability to work in a fast-paced environment.
Certification: 8570 compliant with a Security + certificate is required.
Security Clearance Level: TS/SCI w/Poly
US Citizenship Required

Nice To Haves

Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.

Responsibilities

Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
Installation of operating system and security patches.
Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
Must be able to monitor and process Capabilities Service Desk tickets.