Cultural Ambassador II

UVA Health Northern Virginia & Culpeper•Manassas, VA

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. The Cultural Ambassador II provide a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors.

Requirements

Spanish and English language proficiency required for this position.
Education: High School Diploma or GED required. Associate’s Degree preferred.
Experience: Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role. Refer to the Life Support Training Policy for additional details.
Licensure: National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
Additional Skills/Requirements Required: Complete departmental oral and written translation assessment. Proficient in the use of computer software, including the Microsoft Office suite or similar. Ability to effectively communicate with all levels of authority. Successful completion of the 40-hour “Bridging the Gap” course.

Nice To Haves

Additional Skills/Requirements Preferred:

Responsibilities

Communicates effectively to meet the needs of all internal and external stakeholders.
Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provide telephone interpretation services, as needed
Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed.
Reviews processes, identifying and recommending opportunities for improvement.
Actively participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events, as needed.
Provides cultural information to facilitate support for a treatment plan.
Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
Communicate effectively to meet the needs of all internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned.