Culture and Outdoor Adventures Manager

Four Seasons Hotels and Resorts • Lanai City, HI

21d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. The Four Seasons Resorts Lāna’i is looking for a Culture and Outdoor Adventures Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required.
• Valid Driver's License: Required for operating tour vehicles.

Nice To Haves

• Experience: Previous management experience in tourism, outdoor activities, or a related field is preferred.
• Knowledge: Solid understanding of Lanai's cultural and environmental aspects, and outdoor activities related to Jeep and UTV tours.
• Leadership Skills: Proven ability to lead, motivate, and develop a team.
• Communication Skills: Excellent verbal and written communication skills are essential to engage effectively with guests and team members.
• Problem-Solving Skills: Ability to assess risks, identify issues, and implement appropriate solutions.
• Adaptability: Ability to work in various outdoor conditions and handle unexpected situations with professionalism and flexibility.
• Technical Skills: Proficiency in using Book4Time (tour management system) and basic computer applications like word processing and spreadsheets.

Responsibilities

• Team Leadership and Development: Manage, train, and develop a team of cultural tour guides (for both Jeep and UTV tours) to ensure they are well-versed in Lanai's history, culture, and environment, and deliver exceptional guest experiences. Comply with all Four Seasons standards, philosophies and requirements.
• Operational Management: Oversee the scheduling, logistics, and daily operations of both cultural Jeep and UTV tours, ensuring smooth transitions between activities and adhering to tour timings. Proficient in diagnosing performance, safety, and mechanical issues with vehicles. Skilled in diagnosing UTV mechanical and electrical systems.
• Safety and Regulations: Ensure strict adherence to safety regulations and instruct guests on proper Jeep and UTV operations. This includes conducting pre-trip and post-trip vehicle inspections and implementing safety protocols for both tour types.
• Cultural Interpretation: Deep knowledge and understanding of Hawaiian culture and Lanai are preferred to ensure the cultural tours accurately reflect and share the rich heritage of the island with guests.
• Guest Interaction and Satisfaction: Actively engage with guests, respond to inquiries, resolve problems and complaints, and ensure high levels of guest satisfaction throughout the tour experience.
• Resource Management: Manage and maintain tour equipment, facilities, and resources for both Jeep and UTV operations, including purchasing and preparation.
• Program Development and Evaluation: Plan and develop appropriate programs and activities for both Jeep and UTV tours that align with guest interests and offer educational and engaging experiences. Evaluate the effectiveness of programs and plan new activities to meet changing demands.
• Communication: Maintain effective communication with guests, team members, management, and other relevant stakeholders, according to Four Seasons Hotels and Resorts.
• And More!

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed