Custom Design Consultant

Samuel & Sons•New York, NY

20h•$25 - $30

About The Position

The Custom Design Consultant supports the full lifecycle of custom and semi-custom trimming projects, from initial concept through production execution. This role ensures administrative accuracy, client communication, and cross-functional coordination to deliver high-quality custom products within designated territories. As an individual contributor, the Consultant plays a critical role in maintaining order precision, supporting developmental sales exposure, and contributing to overall client satisfaction.

Requirements

Associate or Bachelor’s Degree
2–4 years of administrative, client service, or showroom experience
Strong organizational and communication skills
Sales or showroom experience within a design-oriented environment
Design background or related industry experience
Experience with Adobe Creative Suite or similar design software (preferred)
Proficiency in Microsoft Office applications
Ability to interpret shop drawings and technical specifications
Familiarity with order entry
Clear and professional communication
Strong collaboration skills across departments
Analytical problem-solving
Detail-oriented with strong organizational ability
Adaptability in managing multiple concurrent projects

Nice To Haves

Experience with Adobe Creative Suite or similar design software (preferred)

Responsibilities

Manage custom and semi-custom trimming inquiries from initial concept through production, guiding clients on timelines, sampling procedures, approvals, and minimum requirements
Coordinate custom trimming quotes and orders, including color layout, order entry, purchasing collaboration, yarn sampling, and production tracking
Prepare detailed shop drawings and order specifications to ensure accurate client verification prior to production
Maintain accurate documentation within the custom quote tracking system, including comprehensive internal and client-facing notes
Prepare and distribute approval packages to secure timely client sign-off and coordinate shipment of custom samples
Review vendor shipments and mill packing slips to ensure order accuracy and communicate necessary instructions to internal teams
Input vendor shipments with proper territory coding for Accounting and Shipping alignment
Support custom dyeing and pattern development decisions under management supervision
Identify and resolve technical development challenges to align production outcomes with client design intent
Contribute to workflow improvements that enhance efficiency and service quality within the Custom Department
Other duties as assigned by Senior Management