Custom Quoting Supervisor

Brady Corporation•Milwaukee, WI

About The Position

The Quoting Supervisor provides leadership and direction to execute reliable and consistent support to meet customer needs and achieve business and team objectives. They are responsible for driving continuous improvement, maintaining standards and delivering a best in class customer experience. Upholds organizational policies and procedures and sets general direction for their team by creating and encouraging a work environment consistent with Brady values and competencies.

Responsibilities

Responsible for team performance by analyzing, developing and attainment of all KPI results including corrective actions if needed
Collaborates with Sales team to understand customer needs and expectations to enable support and mitigate challenges
Adapt plans and priorities to address business resources and operational challenges to continue to meet customer expectations
Ensure customer follow up and resolution to inquiries and challenges on a daily basis
Proactively prevent issues by anticipating concerns and identifying broader implications
Conduct problem solving and resolution in common day to day operations
Run and analyze department reporting to ensure integrity and drive continuous improvement
Manage email and quality monitoring systems and make adjustments as necessary
Actively collaborate across departments to monitor efficiencies and direct efforts to improve cross functional processes and outcomes
Identify deficiencies in Salesforce and SAP and assist with process improvement projects.
Monitor queues in Salesforce and assign cases making sure all inquiries are quoted within one business day.
Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and regulations including ITAR (Internal Traffic & Arms Regulations).