Customer Account Coordinator- NM

BRECOflex CO., L.L.C

4d•$21 - $22•Remote

About The Position

At BRECOflex CO., L.L.C., we’re strengthening support for our growing West Coast customer base. We’re looking for a Bilingual Customer Account Coordinator who will thrive on building relationships, solving problems, and driving results. In this high-impact role, you’ll serve as a key partner to our Western territory sales team, ensuring customers receive fast, accurate, and solutions-focused support every step of the way.

Requirements

A high school diploma or GED is required.
Minimum 3 years in a customer service or account support role.
Experience in manufacturing or industrial settings preferred.
Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
Proven ability to support customers and sales teams effectively.
Experience with inventory and purchasing systems required.
Experience with communication customer product needs and application.
Pacific Time coverage for West Coast accounts.
Fluent in Spanish and English (written and verbal).Required
Proficient in Microsoft Excel/Google Sheets.
Exceptional communication, organizational, and problem-solving skills.

Nice To Haves

Experience in manufacturing or industrial settings preferred.

Responsibilities

Manage customer inquiries via phone, email and chat inquiries.
Support outside sales teams with account management and Western territory coordination.
Process customer orders, ensuring accuracy and timely fulfillment.
Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
Manage CRM records, issue RGA/RMAs, and handle returns precisely.
Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
Ensure compliance with ISO 9001 standards in daily activities.