Customer Account Coordinator - Hybrid

Oregon Tool • Portland, OR

1d • $45,000 - $50,000 • Hybrid

About The Position

This is a vital role for the Oregon Tool organization and our customers. This position is the primary support contact for providing customer service for domestic and/or international trade customers including retailers, distributors, and OEM accounts in the Concrete Cutting and Finishing market. Responsible for proactively supporting the selling process from order to delivery and providing best-in-class customer service to our customers. This position interacts and coordinates the needs of our customers with the internal Oregon Tool organization (all locations), such as product line, shipping, planning, accounts receivable, and logistics personnel.

Requirements

• High school diploma or GED.
• 2+ years B2B customer service experience with formal business systems.
• Strong communication, problem‑solving, organization, accuracy, and multitasking skills.
• Team‑oriented, adaptable, proactive, and able to work in a fast‑paced environment.
• Proficient in Microsoft Office; SAP preferred.

Nice To Haves

• Multilingual skills are a plus.

Responsibilities

• Customer Order Management Serve as primary customer contact from order entry through delivery and invoicing.
• Process orders via phone, email, fax, EDI, or MRP and support call center needs.
• Provide updates on order status, pricing, availability, promotions, shipments, credits, and returns.
• Coordinate with sales, planning, and product teams to resolve scheduling, capacity, and product issues.
• Maintain accurate customer master data and purchase order records.
• Provide product and application information.
• Handle customer inquiries, disputes, credits, debits, rebates, fines, and deductions.
• Ensure compliance with contractual terms.
• Allocate product to support forecasts and participate in SIOP meetings.
• Support promotions, marketing initiatives, and operational performance metrics.
• Identify opportunities to improve customer satisfaction.
• Maintain clear, consistent communication and documentation.

Benefits

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan
• Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire
• Based on geographic location and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED