Customer Account Management Specialist

Boeing • Renton, WA

19h • Hybrid

About The Position

Customer Account Management Specialist Company: The Boeing Company Global Accounts Receivable is hiring a Customer Account Management Specialist (Customer Account Manager – Level 3)) to support the Boeing Commercial Airplanes (BCA) Supplier Accounts Receivable team located in Dallas, Texas; Hazelwood, Missouri; Hialeah, Florida; or Renton, Washington. Position Responsibilities: Primary contact for assigned BCA supplier accounts responsible for collections processes, invoicing disputes, credit requests, and cash application resolution Develop and implement specific supplier account strategies toward goal of clearing customers past due balances Partners with Supply Chain Contract Procurement Agents for Boeing Commercial Airplanes (BCA) on development of plans on more complex customer accounts/transactions ensuring One Boeing through strategy and execution Identify & manage high risk customers by developing and implementing business risk and collection strategy to minimize risk exposure Lead and support negotiations to resolve customer account receivable issues. Support invoicing issues and dispute resolution, performance, risk assessment and management of customer accounts Provides technical and operational guidance to peers, BCA programs, business units and management This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Requirements

• 1+ years of experience in customer service role
• 1+ years of experience with the Microsoft Excel application using: formulas, VLookups, pivot tables, charts, filters, and linking worksheets
• 1+ years of experience working on a cross-functional team

Nice To Haves

• Bachelor’s degree or higher
• 3+ years of experience analyzing, interpreting, preparing, and reconciling financial information
• 3+ years of experience working in a fast-paced, collaborative team environment
• 3+ years of experience working with Accounts Payable and/or Accounts Receivable research
• Strong verbal and written communication skills both virtually and in person

Responsibilities

• Primary contact for assigned BCA supplier accounts responsible for collections processes, invoicing disputes, credit requests, and cash application resolution
• Develop and implement specific supplier account strategies toward goal of clearing customers past due balances
• Partners with Supply Chain Contract Procurement Agents for Boeing Commercial Airplanes (BCA) on development of plans on more complex customer accounts/transactions ensuring One Boeing through strategy and execution
• Identify & manage high risk customers by developing and implementing business risk and collection strategy to minimize risk exposure
• Lead and support negotiations to resolve customer account receivable issues.
• Support invoicing issues and dispute resolution, performance, risk assessment and management of customer accounts
• Provides technical and operational guidance to peers, BCA programs, business units and management

Benefits

• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level