Customer Account Manager (Onsite)

RTX•Troy, OH

62d•$66,000 - $130,000•Onsite

About The Position

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Requirements

Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
2 years or more experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance.
Experience utilizing Enterprise Resource Planning (ERP) software system.
Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills

Nice To Haves

Demonstrated ability to remain composed and decisive in a fast-paced environment.
SAP Preferred
Strong business acumen with the ability to prioritize multiple deliverables.

Responsibilities

Be the primary point of contact with your respective customer.
Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met.
Solve client issues when required and build meaningful relationships with the customer.
Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution.
Ensure that all customer requests are handled with professionalism and within a timely manner.
Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements.
Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication).

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!