Customer Account Manager

Nationwide Marketing Group LLC • Winston-Salem, NC

1d • Remote

About The Position

Customer Account Managers (CAMs) serve as long-term partners to independent retailers, building trusted relationships that support confidence, continuity, and sustained success online. This role focuses on understanding each retailer’s business, providing thoughtful guidance, and ensuring retailers feel confident, informed, and supported in their digital presence.

CAMs are relationship-driven, attentive, and proactive professionals who combine clear communication with a genuine commitment to helping retailers grow and feel supported in their digital presence.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field, or equivalent professional experience.
• Minimum of three (3) years of experience in account management, project management, marketing, or a related client-facing role.
• Customer Partnership & Service Orientation: Demonstrates empathy, professionalism, and a strong commitment to delivering high-quality customer experiences.
• Retail & E-Commerce Acumen: Understands retail and e-commerce environments and how digital tools support business growth.
• Communication & Collaboration: Communicates clearly and collaborates effectively with retailers and internal partners using a solution-oriented approach.
• Presentation & Organization: Exhibits strong verbal, written, presentation, and organizational skills to manage multiple client needs effectively.
• Accountability & Self-Management: Operates independently with reliability, maintaining focus, accountability, and consistent performance.
• Attention to Detail & Time Management: Applies strong organizational and time management skills to manage competing priorities accurately.
• Adaptability & Pace: Performs effectively in fast-paced, high-volume, and deadline-driven environments.
• Critical Thinking & Judgment: Approaches complex problems with clarity, sound judgment, and practical problem-solving skills.
• Digital & Analytics Familiarity: Demonstrates working knowledge of digital marketing concepts such as Google Analytics, SEO, and SEM.
• Technical Comfort: Works comfortably in a Windows-based environment and adapts easily to new tools and systems.

Nice To Haves

• Experience managing or coordinating cross-departmental projects or initiatives.
• Google certifications, including Analytics Academy, or comparable hands-on experience with Google Analytics.
• Experience working with website platforms such as WordPress, Shopify, Magento, or similar tools.
• Experience or certification in SEO content and digital best practices.

Responsibilities

• Manages a portfolio of retailer relationships with a strong focus on trust, success, and long-term partnership.
• Develops a deep understanding of each retailer’s business goals and collaborates with them on strategies that support growth across online and in-store channels.
• Guides and coordinates website updates to ensure alignment with each retailer’s business goals and brand.
• Maintains consistent, timely communication through email, phone, and scheduled check-ins to foster strong relationships.
• Leads and participates in client-facing calls, webinars, and collaborative sessions with field teams.
• Conducts structured monthly website reviews, tracking progress against shared priorities and action items.
• Educates and supports retailers on available tools and features to help them confidently leverage the platform.
• Collaborates cross-functionally with internal teams to advocate client requests and communicate product feedback.
• Identifies opportunities to enhance the retailer success and growth through additional tools, features, or optimizations.

Benefits

• Competitive base pay and performance bonus, dependent on role.
• Medical, Dental, Vision with low-cost coverage options
• Employer Paid Basic Life/AD&D
• Employer Paid Short-Term and Long-Term Disability
• MetLife supplemental insurance benefit options
• Matching 401K with 100% vesting
• Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
• Business casual work environment
• Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level