Customer Account Representative
About The Position
Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers. Develop and grow customer relationships while assisting in balancing the freight capacity. Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering. Input all load information to the system accurately. Ensure customer information is accurate and current. Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Requirements
- Previous customer service or related area in transportation industry preferred.
- Associates degree or equivalent combination of education and/or experience required.
- Must possess outstanding telephone skills.
- Must possess excellent time management skills.
- Must be able to work in a fast-paced team environment.
Nice To Haves
- Previous customer service or related area in transportation industry preferred.
Responsibilities
- Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
- Develop and grow customer relationships while assisting in balancing the freight capacity.
- Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
- Input all load information to the system accurately. Ensure customer information is accurate and current.
- Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Benefits
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
