Customer Account Specialist
About The Position
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Iowa - Johnston Function: Financial Services (CA) Title: Customer Account Specialist - 117923 Onsite/Remote:Remote Position This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. Your Responsibilities As a Customer Account Specialist for JD Financial Worldwide Headquarters, you will: Use telephone negotiating techniques to build and maintain customer relationships. Review payment history and account information. Update/confirm debtor information. Negotiate payment plan modifications according to established policies and procedures. Administer collection efforts within federal and state regulations and company policy. VISA Sponsorship is NOT available for this position
Requirements
- Experience working in a call center or related customer service environment.
- Ability to remain seated for long periods of time to perform telephone work in a call center environment.
- Experience managing multiple tasks for multiple products using various systems and processes.
- Effective communication skills, both verbal and written.
- Experience working in a team environment.
- Experience building strong working relationships to resolve customer inquiries.
Nice To Haves
- Effective problem solving, negotiation and conflict resolution skills.
- Strong computer aptitude with the ability to learn quickly and apply new knowledge.
- Experience using Microsoft Office programs such as Excel, Word, etc.
- Experience in customer service or collections in a financial environment.
Responsibilities
- Use telephone negotiating techniques to build and maintain customer relationships.
- Review payment history and account information.
- Update/confirm debtor information.
- Negotiate payment plan modifications according to established policies and procedures.
- Administer collection efforts within federal and state regulations and company policy.
Benefits
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
