Customer Account Specialist Start at $50k Annually or more depending on experience

Anchor Fabrication Fort Worth•Fort Worth, TX

9d•$50,000•Onsite

About The Position

The Customer Account Specialist is responsible for managing day-to-day interactions with customers, processing orders, and ensuring a smooth flow of information between the customer and internal departments. This role plays a key part in maintaining customer satisfaction and supporting the production and delivery of fabricated metal products. Supervisory Responsibilities: None Internal Relationships: All Departments External Relationships: Regular contact with customers or prospective customers Traits Displayed: Demonstrates high energy and solution-focused thinking, while maintaining keen attention to detail and a service-oriented mindset. Contributes to a workplace culture that fosters pride, teamwork, and opportunities for personal and professional growth. Ensures consistent productivity and quality standards, delivering excellent customer service and building lasting partnerships.

Requirements

Strong written and verbal communication skills
Highly organized and excellent attention to detail
Ability to multitask and thrive in a fast-paced environment.
Self-motivated, actively contributing to achieving company goals in sales, quality, and on-time delivery.
Demonstrate proficient use of Windows computers, standard office equipment, and Microsoft Office.
Must be dependable.

Nice To Haves

2+ years of experience in customer service, preferably in a manufacturing or industrial setting.

Responsibilities

Serve as the lead point of contact for all customer account matters.
Proactively managing customer transactions accurately and promptly, including sales order entry, quote entry, resolving issues with billing, shipping, and quality, customer changes.
Work closely with Business Development team to support customers effectively while constantly improving customer relationships.
Manage high volume of emails efficiently.
Have an action-oriented approach, with a sense of urgency and responsiveness in solving issues.
Advocate for customers internally, while supporting the company's best interests.
Understand the daily production needs of manufacturing to guarantee high machine utilization with profitable customer relationships.
Monitor job flow through our production software and communicate with team members and customers to ensure timely status updates and on-time delivery.
Contribute to the achievement of department and/or company goals as requested.