Customer Account Specialist

Amcor•Franklin, IN

About The Position

This position provides daily support for customer accounts to ensure the effective execution of customer’s needs. The position requires partnerships with multiple functional areas within Amcor to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growth.

Requirements

Demonstrates professional verbal and written skills in fast-paced environment
Ability to perform independently with minimal supervision
Ability to multi-task, prioritize and manage time effectively
Fluent in all required databases, programs, portals, and operating systems necessary for internal and external support
College degree or equivalent work experience required (approximately 2+ years)

Responsibilities

Able to perform all activities at Customer Experience Specialist I level
Manage top tier level accounts
Pro-actively engage customers to better understand account needs and challenges
Participates with departmental and cross functional teams and projects
Perform other related duties as assigned
Ability to make fact-based decisions and understand the impact on our customers and business

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)