Customer Accounts Collections Specialist

Big Rig Lending•Dalton, GA

2d•$16 - $18•Onsite

About The Position

Big Rig Lending, LLC , an online marketplace lender specializing in commercial vehicle lending with nationwide coverage, currently seeks experienced Collections Specialist. Ideal candidate will focus on charge off collection efforts of department in line with our Corporate Purpose and Guiding Principles in an innovative, inside sales call center environment. This is an in person, on site role in Dalton, GA. COLLECTIONS SPECIALIST JOB RESPONSIBILITIES Complete 100-120 calls per day Review account information and facilitate collections by managing with the primary responsibility to collect delinquent accounts from clients and provide insight into A/R aging Ensure documentation of all collection attempts in appropriate systems Assist with Repo and Legal processes Quality assurance check of all documents and processes Directly initiate collection efforts by contacting past due accounts in order to resolve the account Use all skip tracing tools available to contact customers Meet or exceed minimum goal requirements based on Company objectives COLLECTIONS SPECIALIST JOB REQUIREMENTS 1-2 years as a Collections, Collections Lead, Recoveries, or closely related field with a proven ability to meet and exceed goals Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred Proficient and professional verbal and written communication skills Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems Ability to interact effectively primarily over the telephone and through email Attention to detail and exceptional prioritizing and organizations skills Strong interpersonal, active listening, critical thinking, and analytical skills Flexibility to work various daytime schedules including Saturdays Bilingual in Spanish/English a plus BENEFITS Competitive total compensation Paid time off Paid Holidays 401(k) including company match Medical, dental, vision insurance including dependent coverage Company paid Life Insurance Company Paid Short and long term disability Full Time Pay: $16-$18 per hour plus monthly bonus opportunities; $38k to $40k per year - this includes base plus bonus opportunities

Requirements

1-2 years as a Collections, Collections Lead, Recoveries, or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules including Saturdays

Nice To Haves

Bilingual in Spanish/English a plus

Responsibilities

Complete 100-120 calls per day
Review account information and facilitate collections by managing with the primary responsibility to collect delinquent accounts from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Assist with Repo and Legal processes
Quality assurance check of all documents and processes
Directly initiate collection efforts by contacting past due accounts in order to resolve the account
Use all skip tracing tools available to contact customers
Meet or exceed minimum goal requirements based on Company objectives