Customer and Branch Operations

Chamberlain Group•Houston, TX

6d•$20 - $31•Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. Customer and Branch Operations: Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc. Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment Assist with inventory tracking, maintenance and overall restocking efforts of the branch Meet and greet all will call customers and ensure their orders are completed expeditiously Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions Operate forklift and other branch equipment as required This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams Protect CPSG’s reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies Customer and Branch Operations: High school diploma/GED Minimum of 2 years customer care experience, manufacturing or distribution environment Excellent communication, organization and problem-solving skills; strong computer skills Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish #LI-Onsite #LI-JE1 The pay range for this position is $20.19 - $30.79/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S. Follow us on LinkedIn and Instagram.

Requirements

High school diploma/GED
Minimum of 2 years customer care experience, manufacturing or distribution environment
Excellent communication, organization and problem-solving skills
Strong computer skills

Nice To Haves

Some college or equivalent experience
Proficiency in Spanish

Responsibilities

Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures
Respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information
Utilize CRM solutions to initiate and process customer cases, and create and maintain reports
Initiate and process customer claims and disputes
Distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
Assist with inventory tracking, maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
Operate forklift and other branch equipment as required
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies