Customer and Technical Support Specialist

Morris & Dickson Co., LLC • Shreveport, LA

9d

About The Position

Reporting to the Customer Service Manager, the Customer Technical Support Specialist plays a critical role in delivering high-quality customer experience across our products and services. This position serves as a key point of contact for customers, providing technical support, troubleshooting assistance, and timely issue resolution.
You’ll work closely with Sales, distribution centers, and cross-functional teams to ensure seamless ordering experiences and operational success. We’re seeking a service-oriented, detail-focused individual who enjoys problem-solving and takes pride in supporting customers in a fast-paced environment.
Schedule
This is a full-time role. The standard schedule is Monday–Friday, 8:00am–5:00pm
On a rotating basis, approximately every 5–6 weeks, team members are required to work a later shift from 10:00 a.m.–7:00 p.m., Monday–Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.

Requirements

• 2+ years of college education or relevant training in a related field
• Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills are a plus
• Familiarity with ticketing systems such as Freshdesk or Zendesk
• Basic understanding of web ordering systems and EDI business transactions

Nice To Haves

• Strong verbal and written communication skills
• Customer-focused mindset with solid problem-solving abilities
• Organized, dependable, and comfortable managing multiple priorities
• Ability to work well in a collaborative, team-oriented environment
• Interest in learning technical systems and growing within customer support or operations

Responsibilities

• Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
• Assist customers with web-based ordering systems and troubleshoot issues efficiently
• Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
• Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
• Investigate customer concerns and implement solutions to improve the overall experience
• Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
• Follow up with customers to provide updates and confirm issue resolution
• Participate in ongoing training to expand knowledge of systems, tools, and products

Benefits

• At M&D, you’ll be part of a mission that matters.
• We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company.
• You’ll find growth opportunities, teammates who have your back, and leaders who support your development.
• When you bring your best, we make a bigger difference, together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree