CUSTOMER CARE - CUSTOMER CARE ADMINISTRATOR
About The Position
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. Part-Time Position: This is a part-time onsite role for 2 1/2 days of work each week. Our office is open Monday - Friday, 9 AM - 4 PM. Standard work week will be Wednesday and Thursday 9 AM - 4 PM and Friday 12:30 PM - 4 PM Position Summary: Columbia Association is seeking a Customer Care Administrator to serve as the first point of contact for visitors and staff at our headquarters. This role requires a courteous, professional, and proactive individual who is dedicated to providing excellent customer service. The ideal candidate will be responsible for greeting visitors, answering and routing calls, assisting with inquiries, and maintaining accurate membership records. Additionally, the Customer Care Administrator plays a vital role in ensuring the security of our headquarters by monitoring visitor access.
Requirements
- Excellent interpersonal and customer service skills.
- Strong verbal and written communication skills in English.
- Proficiency in computer applications and software programs.
- Strong organizational and time management skills.
- High school diploma or GED equivalent.
- Minimum of one year of administrative experience preferred.
Nice To Haves
- Prior customer service experience is a plus.
Responsibilities
- Answer and route high volumes of calls using a multi-line telephone system, taking and distributing messages as necessary.
- Provide information about Columbia Association and the community to new or potential residents.
- Assist the Customer Care Team with maintaining accurate customer records within the CRM system, ensuring updates to phone numbers, emails, guest passes, and financial data for canceled accounts.
- Schedule events, arrange and update appointments, and coordinate bookings for meeting and conference rooms.
- Sort and distribute incoming mail, maintaining confidentiality as needed.
- Work independently on assigned tasks and projects while maintaining attention to detail.
- Provide administrative support across multiple departments as required.
- Track and manage inventory levels for office supplies, stationery, and Columbia Association logo items to ensure timely reordering.
- Prepare financial paperwork, complete deposit records, and ensure proper documentation for deposits received by the Customer Care Team.
- Maintain punctual attendance and consistently report to work on time.
- Retrieve and return messages within one hour of receipt.
- Record daily visitor statistics and their purpose of visit.
- Attend all mandatory departmental meetings.
- Complete all required Learning Management compliance training by assigned deadlines.
Benefits
- CA offers a positive, fun work environment and a generous benefits package.
- Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave.
- Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
